Most people have good computer skills. But not everyone knows the difference between a Gigabyte and a Megabit (hint: it is not 1000). So you may find yourself supporting users that don’t have great computer skills. How can you do this with grace and love?

It takes patience to support any user. They come asking questions – a lot of questions that may seem less than intelligent. Just remember that they’re not IT Professionals who have been in the classroom learning this stuff. They don’t speak geek! Slow them down and spend some time explaining the technology. This will help them understand and rephrase their questions in more technical terms. And go the extra mile in getting them through the issue. They will bless you for it.